Terms & Conditions
ABOUT THESE TERMS AND CONDITIONS
In these Terms and Conditions “we” and “us” mean Pablo & Rusty’s Pty Ltd and “you” and “your” means you the customer. These Terms and Conditions together with your order constitute the entire Contract between us and you for the supply of Products. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email prior to the event.
LEGAL CAPACITY TO TRANSACT
By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Any orders placed and accepted by us will be deemed to be by persons over the age of eighteen (18) years. Should Pablo & Rusty’s Coffee Roasters suffer any damage or other losses as a result of a transaction entered into by a minor, Pablo & Rusty’s Coffee Roasters reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Pablo & Rusty’s Coffee Roasters .
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org
PLACING YOUR ORDER
You may place your order by filling in the order form on this website. When you place your order, we will issue you with an order number. We will do this by email. By placing an order, you make an offer to us to purchase the products you have selected based on these Terms and Conditions. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered.
We will not be able to hold ‘first orders’ upon reequest due to liability and they will be dispatched out without delay. If we cannot process or accept your order after payment is received we will contact you by email or telephone. Pablo & Rusty’s Coffee Roasters reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
PAYMENT METHODS AND PROCESSING
Pablo & Rusty’s Coffee Roasters accepts Visa, MasterCard and American Express credit cards only. First purchase orders placed on a weekend or a Public Holiday will not begin payment processing until the next business day. Payment will be taken out every Tuesday on all recurring orders after that.
Business days are Monday through Friday, excluding New South Wales public holidays. We process credit card payments after you click the “Place My Order” button. For credit card payments we will email a tax invoice to you with your order confirmation. Your tax invoice is your proof of purchase which can be found in your order confirmation email. Pablo & Rusty’s Coffee Roasters will not accept credit cards issued by banks outside of Australia.
You may be required to provide further identification for additional security reference checks. Once payment has successfully processed through, change of mind, cancellation or amendments cannot be made. Pablo & Rusty’s Coffee Roasters reserves the right to remove or disable customers and discount codes at any time including multiple accounts/ orders to one mailing address.
All prices quoted on this website are inclusive of GST except for items that are exempt from GST. Items that include GST, and the total GST paid will be clearly marked on the invoice. Supply of Products Subject to these Terms and Conditions, we will supply to you the Products indicated on your order confirmation.
DISCOUNTS & POINTS
Pablo & Rusty’s Coffee Roasters subscription/one time discounts apply only to the website (pabloandrustys.com.au) and all other discounts at licensed stores or wholesale coffee supply accounts are subject to case by case review. From time to time discount codes will be generated for the use of online customers, one use per customer, per household or office. Can only be valid off quantity one subscription unless stated otherwise. Discount codes are not in conjunction with any other offer unless stated otherwise.
These will be communicated at the discretion of Pablo & Rusty’s Coffee Roasters and Pablo & Rusty’s Coffee Roasters reserves the right to remove or disable customers and discount codes at any time. Subscription type cannot be changed or cancelled until the discount code has been used in full. Discount code will be void and cannot be manually redeemable by the holder of this voucher or by any Pablo & Rusty’s Coffee Roasters staff member if subscription type has been changed or cancelled whilst it is still active.
For online P&R Rewards, you must be signed into your account during checkout for points to be valid. Pablo & Rusty’s Coffee Roasters reserve the right to adjust, change or cancel point rewards for any redemption or discount or any other reward scheme at any time. For ever $1 spent at pabloandustys.com.au in a transaction using your account, you will earn 1 loyalty point. Points will be removed from your balance for any transactions with returned or refunded products. Your P&R Rewards will expire after 12 months of inactivity. Inactivity includes not interacting with our program i.e, redeeming points, placing an order, etc. Each Reward can only be used once towards the full payment of products. Points cannot be transferred between emails. A maximum of 400 points ($20) can be used at one time. Minimum purchase amounts apply for each single purchase redemption, $5 (100 points) is a purchase minimum of $20, $10 (200 points) is a purchase minimum of $40, $15 (300 points) is a purchase minimum of $50, $20 (400 points) is a purchase minimum of $60. Maximum points redeemable is 400 points ($20) on a single checkout. Redeeming points on your subscription will auto-apply to your highest value active subscription and remove any existing code. Redeeming points on your subscription only applies to on-going subscriptions and is not valid on pre-purchased subscriptions. No amendments or point refunds will be made. Instead of spending your Rewards on products, you may choose to donate your Reward(s) points to our nominated 1% for the Planet organisation indicated on our website.
Referral points will be auto-allocated when a successful referral has been made and may take up to 2 business days to show. A successful referral includes a referee using the referrers unique link provided, shopping via the link and receiving a fulfilled order confirmation at the end of purchase cycle. Referral code only applicable for new referees (no existing account/ login). Referral discount applies to all blends (Trailblazer, Pioneer, Porter Street) all formats (Beans, Pods, Coffee Concentrate, Trailblazer Pourtables) and will expire 2 months after activation.
REFUNDS OR FAULTY PRODUCT POLICY
The Pablo & Rusty’s Coffee Roasters team and its partners attempt to be as accurate and efficient as possible. If you receive a damaged or defective item, please contact us within 24 hours of receiving the goods. Please supply your order number from your original confirmation email, as well as a description or image of the damage or defect, along with your email address and phone number.
Once we receive all the necessary information Pablo & Rusty’s Coffee Roasters will assess the information provided and come to a suitable solution. We will only provide a partial or full refund if either the product or communication has been misinformed. Unfortunately, we don’t accept returns of consumable goods.
PRODUCTS DAMAGED IN TRANSIT
All orders are delivered by Australia Post or by our nominated Courier Service which is an independent courier company. Please do not ASSUME that your package will be delivered by one service or another. Unless you tell us otherwise, we will choose the most appropriate delivery option as outlined above. Please consider the information below so you are aware of your obligations in relation to delivery options. Australia Post Express satchels are NOT insurable. It is however, a much quicker service in general. Damage, loss or theft incurred as a result of using this delivery option is at the purchasers risk. If you REQUIRE a fully insured postal service such as Australia Post Registered that must be signed for, rather than being left at your door, it is your responsibility to request this at the time of ordering. Australia Post Registered automatically includes $100 insurance. Additional fees are payable for full insurance and person-to-person delivery options.
Pablo & Rusty’s is proud to offer our customers quality products. We will endeavour to supply you with product your have ordered in good condition. However, on occasion goods that are sealed within cartons may be faulty as a result of a manufacturing defect from our suppliers. If this occurs please email us at email@example.com. We will supply you with a replacement product upon assessment.
Dispatch on all new orders placed will be within 24-48 business hours and existing recurring orders will occur every Wednesday* (dependent on your frequency). Our partnered courier company will provide an ETA in an email once dispatched, however, these estimates are subject to change and are not guaranteed. Deliveries are not made on weekends or public holidays as they apply nationally and to each State. Delivery services are available to all areas in Australia. Please allow 2-3 business days for NSW and 7- 10 business days for interstate arrival.
*Pablo & Rusty’s Coffee Roasters reserves the right to hold any orders and choose/change any delivery service at their convenience.
Pablo & Rusty’s reserves the right to change prices for delivery at any time. Delivery charges for orders to be sent outside Sydney, NSW, Australia are subject to confirmation at the time the order is placed.
Please note, If you REQUIRE a fully insured postal service that must be signed for, rather than being left at your door, it is your responsibility to request this at the time of ordering. An additional charge will be payable for this service.
Once purchases have been dispatched, we cannot be held responsible for items lost or damaged in transit. With our nominated Courier Service we recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00 pm. The courier company cannot guarantee a specific delivery date or time. If no one is present to accept the delivery, a slip will be left in the mailbox so that you can negotiate a suitable arrangement for final delivery or collection.
Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact the courier directly. You may also get in touch with us at firstname.lastname@example.org. Title and risk of loss to all products will pass to you on delivery.
LIMITATION OF LIABILITY
Information on this website is provided ‘as is’ and we disclaim all representations, warranties and conditions, express or implied of any kind, including to the extent permitted by law, as to satisfactory quality or fitness for purpose. While we make every effort to ensure that the information contained within the website is complete, accurate and current, we expressly do not guarantee that the information is complete, accurate or current and assume no responsibility for any errors or omissions of any kind in the content of the website.
We reserve the right to amend or supplement the information supplied on this website without prior notice. Links available on the website link to websites not maintained or controlled by us. We provide these links for your convenience and are not responsible for their content and do not endorse any pages linked to this website. This also applies to any links to which this website refers, whether directly or indirectly.
We shall not be liable to any party for any direct, indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, data, profits or expense whether in an action of contract, negligence, or other action arising out of any use of our services or in connection with the use or performance of this website, or the content of this website or referred to on this website or any other website you may access through this website.
This website and its contents are subject to copyright. Other than for the purposes of fair dealing, criticism, review, study or research, you may not copy, print or store by electronic or any other means a part or the whole of this website or its contents.
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Pablo & Rusty’s. Any unauthorised assignment shall be deemed null and void. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
Under the Trade Practices Act 1974 (“Act”), where implied conditions and warranties cannot be excluded, any liability in Pablo & Rusty’s for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option Pablo & Rusty’s, to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s). Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition.
Such failure shall in no way affect the right to later enforce such Term or Condition. Pablo & Rusty’s reserves the right to change the Terms and Conditions of sale at any time. No Pablo & Rusty’s employee or agent has the authority to vary any of the Terms and Conditions governing any sale. Pablo and Rusty's will give a minimum notice of 14 days in writing prior to any price increase on our products including active subscriptions. Any product that has been cancelled after purchase or inactive subscriptions will be effective without notice. Inactive subscriptions include non active cycles, payments or deliveries due to a cancellation of subscription.
Pablo & Rusty’s shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Pablo & Rusty’s, and Pablo & Rusty’s shall be entitled to a reasonable extension of time for the performance of such obligations.
These Terms and Conditions shall be governed by and construed in accordance with the laws of NSW and shall be subject to the non-exclusive jurisdiction of the courts of NSW.
SMS MARKETING & OTHER COMMUNICATION
By consenting to Pablo & Rusty’s Coffee Roasters SMS marketing and third party service providers in the checkout and initialising a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please contact us at email@example.com for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
When signing up with for any Pablo & Rusty’s Coffee Roasters platforms, you consent to Pablo & Rusty’s Coffee Roasters using your personal information, such as your email address, for direct marketing purposes. This includes sending you correspondence such as newsletters, product information, competitions and promotions, by email, SMS, social media or post. You may opt out of receiving these direct marketing communications, and any variation to your communication preferences, at any time.
P&R SYDNEY CBD GIFT CARD TERMS & CONDITIONS
Please view here for our P&R Sydney CBD Gift Card Terms & Conditions.
Please click here to buy a digital gift card for use in our P&R Sydney CBD store.