Frequently asked questions
Create an account HERE. It’s free and automatic. You’ll even earn points for signing up.
You can earn points by:
- Making a purchase
- Creating an account
- Leaving a verified product review
- Referring a friend
- Signing up for SMS
- Celebrating your birthday
- Following and liking us on our socials: @pabloandrustys
- Subscribing to our YouTube channel: @PabloRustysCoffeeRoasters
Points per dollar spent are automatically calculated at checkout. Just make sure you’re logged into your account.
No. Earn as much as you like. The more you engage, the more rewards you unlock.
Exchanging your points for great rewards couldn't be easier! Simply see above to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward. Then copy and paste the code at checkout!
- Cash discounts ($5, $10, $15, $20 off)
- Free products (Socks, Concentrate, Pourtables, Huskee Steel Cups, Hoodies, ILB/IFW)
- Planting a tree
- Exclusive P&R experiences (soon)
- Occasional seasonal or surprise rewards
It’s only for online purchases made via pabloandrustys.com.au
Yes. If you have received a refund for your entire order (we will refund you the total dollar amount spent after the discount was applied). The points you used to redeem the discount will also be added back into your rewards account.
For example, if you use your $10 discount towards a $100 purchase that we decide to refund, the $90 balance will be refunded on your credit card and the $10 reward credit will be deposited back into your rewards account. So nothing is lost!
Your points will expire after one year of inactivity: not interacting with our program i.e, redeeming points, placing an order, etc. So, we’d love for you to keep creating an impact with us!
Yes, if you already have an active subscription. Subscribers can redeem points toward their upcoming subscription orders. Free products are also available.
If you don’t have a subscription yet, points can only be used on one-off purchases, not to start a new subscription.
Share your unique referral link with a friend. When your friend makes their first purchase using your link, they’ll get 15% off and you’ll earn 150 Reward Points once the purchase goes through.
Log into your account and visit the Referrals section of your Rewards Dashboard. Your link is ready to copy and share.
Points are added to your account once your friend completes a purchase using your referral link.
Absolutely! There’s no limit. Refer as many friends as you like and earn points for each one who completes a purchase.
Yes. Purchases must be made using your unique referral link so we can track and reward your referral.
We recommend creating an account so they can track orders and join the Rewards Program, but they can redeem the referral discount without one.
Referral points can be redeemed like any normal reward, but combined usage depends on promotion rules at checkout.
Oh no! There are a couple of scenarios that could have triggered the error message.
The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them.
To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.
If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter or Messenger to receive credit. Please contact our awesome support team at contact@pabloandrustys.com.au if you need anything further.